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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN9025763 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
her credit file has been affectedCredit file reporting
Shop Direct has reallocated the payment of £802 Mrs W made in December to her BNPL itemsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9025763.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.