Barclays Bank Plc
Financial Ombudsman decision DRN9023797 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Sat Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Ms C had to make a number of phone calls to both Barclaycard and Bank A in order to get a clear answer about why the £400 was taken. This continued over a couple of weeks and left Ms C feeling like she had lost £400, but without an understanding of why.Payment delayed or failed
Barclaycard said they agreed they’d given Ms C confusing information. In recognition of this, they offered Ms C £25 compensation for the poor service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9023797.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.