Barclays Bank Plc
Financial Ombudsman decision DRN9022096 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Barclaycard had acted positively to Mr D’s financial difficulties by stopping interest and charges and accepting reduced repayments; and ... Barclaycard had not treated Mr D unfairly in the circumstances and would have been entitled to record the reduced repayment arrangement and the default on his credit fileCredit file reporting
Barclaycard did not respond to Mr D’s complaint in accordance with the applicable rules.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9022096.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.