Nationwide Building Society

Financial Ombudsman decision DRN9015660 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Nationwide Building Society rejected her account switch requestAccount closed or refused

Miss N complained to Nationwide. The bank said they’d acted fairly in declining Miss N’s application but they accepted they could have done more in letting A know Miss N’s application wasn’t successful.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9015660.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.