Halifax Limited

Financial Ombudsman decision DRN9014255 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

did not switch their mortgage from annual to monthly interest calculations when they asked it toMortgage administration

Halifax did not respond properly to Mr and Mrs M when they asked about the interest in early 2013Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9014255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.