Lloyds Bank PLC

Financial Ombudsman decision DRN9012247 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr W complains that Lloyds Bank PLC refused him a payment holiday as it would not treat the excess interest he paid on his interest-only offset mortgage as an overpayment.Mortgage administration

I have found that Lloyds Bank’s service to Mr W was poor concerning delays in responding to requests for information and inaccurate information about its payment holidayService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9012247.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.