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Nationwide Building Society
Financial Ombudsman decision DRN9011317 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The only option open to Nationwide to try to get Mr and Mrs H’s money back was to ‘charge back’, or challenge, the card payment.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9011317.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.