Mortgages Plc

Financial Ombudsman decision DRN9009326 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Oct 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Lenders must deal with consumers facing financial difficulties fairly.Treatment in financial difficulty

Mr and Mrs M complain that Mortgages Plc wrongly refused to change their mortgage to interest onlyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9009326.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.