Lloyds Bank PLC

Financial Ombudsman decision DRN9004761 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

reconstruct Mrs K’s current account (Account 1) by removing all Privacyguard premiumsCharges and fees

I think Lloyds’ offer of £100 compensation is not sufficient to recognise the inconvenience Mrs K has been caused by this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9004761.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.