National Westminster Bank Plc

Financial Ombudsman decision DRN9003983 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Mr H complains National Westminster Bank Plc unfairly closed his accountAccount closed or refused

If Mr H is in difficulties in repaying the debt however, I would expect NatWest to treat him positively and sympathetically in arranging a repayment plan.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9003983.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.