Erudio Student Loans Limited

Financial Ombudsman decision DRN9002184 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Erudio Student Loans Limited unfairly refused to defer repayment of his student loan and wrongly terminated his loan agreement.Treatment in financial difficulty

Remove any negative entries on his credit file arising out of this;Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9002184.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.