National Westminster Bank Plc

Financial Ombudsman decision DRN8998752 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

The adverse information in question was placed on Miss Q’s credit file in April 2015.Credit file reporting

Mr L and Miss Q complain that National Westminster Bank Plc (NatWest) withdrew their mortgage offer after they’d exchanged contracts on the house they were buying.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8998752.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.