National Westminster Bank Plc

Financial Ombudsman decision DRN8984655 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr Y complains that National Westminster Bank Plc (NatWest) provided poor customer service when he tried to open a business bank account.Account closed or refused

Mr Y initially provided an expired passport as proof of his identity. I am satisfied that it was reasonable for NatWest to ask for a “current signed passport”Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8984655.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.