National Westminster Bank Plc

Financial Ombudsman decision DRN8981735 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Charges and fees

In the Ombudsman’s words

Mrs M complains that National Westminster Bank Plc allowed payments to be made from her account to a loan provider, after she had informed the bank that the payments were fraudulent.APP scam refund refused

She is also seeking a refund of charges applied to her account as direct debits were unpaid as a result of the payments being made.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8981735.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.