Barclays Bank UK PLC

Financial Ombudsman decision DRN8979997 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Card dispute or chargeback

In the Ombudsman’s words

As Mr D didn’t make the repayments required, Barclaycard defaulted the account on 27 June 2019.Treatment in financial difficulty

Barclaycard looked into Mr D’s concerns, but they didn’t think they could help. They said they didn’t feel they had grounds to raise a chargeback claimCard dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8979997.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.