Barclays Bank Plc
Financial Ombudsman decision DRN8978110 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Barclays did not respond properly when Mr F said he was in financial difficulties. It did not put an agreed payment arrangement in place properly.Treatment in financial difficulty
Barclays did not deal with his complaint properly. It did not follow banking regulations and the lending code when dealing with him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8978110.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.