Nationwide Building Society

Financial Ombudsman decision DRN8966541 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

He also said that this led to him being unable to manage his account and so standing orders and direct debits were unpaid which resulted in him suffering chargesCharges and fees

Mr B is registered blind and had asked the society to provide him with larger font communications as well as provide other services to meet his needs.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8966541.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.