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American Express Services Europe Limited

Financial Ombudsman decision DRN8965839 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

I expected American Express to investigate Mr S’s complaint. As part of that investigation I thought it should’ve thought about carrying out a chargeback.Card dispute or chargeback

I did think it didn’t provide the level of customer service it should’ve done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8965839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.