Halifax Limited

Financial Ombudsman decision DRN8964172 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Miss A complains that Bank of Scotland plc, trading as Halifax, served an eviction notice on her even though she was maintaining a payment arrangement, and subsequently sent a bailiff to her home.Mortgage administration

She also complains that Halifax passed information about her to a third party without authority.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8964172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.