National Westminster Bank Plc

Financial Ombudsman decision DRN8953907 Not upheld

Not upheldoutcome, as published by the Ombudsman

£547redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr K seeks a refund of the interest and charges this caused him to incur.Charges and fees

But Mr K was unhappy about the customer service he had received, and with the charges and interest that had been applied to the account without his knowledge.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8953907.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.