TSB Bank plc

Financial Ombudsman decision DRN8943127 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Thu Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

TSB has refunded charges of £60 and suggested who Ms D might contact for advice and support in managing her finances.Treatment in financial difficulty

Ms D complains that TSB Bank plc applied unfair charges to her accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8943127.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.