TSB Bank plc

Financial Ombudsman decision DRN8942015 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr S complains about the way TSB Bank plc has managed his current account. He says TSB Bank plc didn’t send a replacement debit card to him as requestedCard dispute or chargeback

TSB accepts they didn’t provide Mr S with a good level of service. I agree with this. I can imagine how frustrating it was for Mr S to wait so long for a replacement card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8942015.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.