HSBC Bank plc

Financial Ombudsman decision DRN8937424 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Mr L says that he asked HSBC Bank Plc (HSBC) to close his bank account with them in May 2014.Account closed or refused

He complains that HSBC didn’t communicate with him for several months after and then put his account into default.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8937424.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.