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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN8936328 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
didn’t tell them when it sent their current account to RecoveriesTreatment in financial difficulty
removal of information from Mr and Mrs R’s credit filesCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8936328.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.