Virgin Money plc
Financial Ombudsman decision DRN8930972 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Mon Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
Mr A called Virgin Money in April 2017 when he realised he’d been charged interest and a late payment fee. Mr A asked Virgin Money to refund all the interest it had charged, the late payment fee and give back his interest free promotional offer.Charges and fees
Mr A complains that Virgin Money plc has acted unreasonably in the way it has managed his credit card account. Mr A says it has unfairly and incorrectly charged him interest on his credit card.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8930972.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.