Kapama Limited

Financial Ombudsman decision DRN8924945 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

The lender’s response, seven days later, was to try to take full repayment. This was unsuccessful, as Ms C had said would be the case, and so it charged her a £25 default fee.Treatment in financial difficulty

Ms C complains that the amount of money she has had to repay, when compared with the small amount she originally borrowed, is disproportionate and excessive.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8924945.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.