Santander UK Plc
Financial Ombudsman decision DRN8918086 Upheld
Upheldoutcome, as published by the Ombudsman
£793redress stated in the decision
Thu Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs B complain about the conduct of their mortgage with Santander UK Plc.Mortgage administration
Mr and Mrs B complained. They said the mortgage had been mis-sold because they’d been told that their payment was set for the life of the term.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8918086.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.