Barclays Bank UK PLC

Financial Ombudsman decision DRN8914129 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs W complain that Barclays Bank UK PLC provided misleading information when they asked it for a redemption statement.Mortgage administration

Barclays did, however, accept that the customer service Mr and Mrs W had received when they contacted it about their mortgages was poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8914129.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.