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Nationwide Building Society
Financial Ombudsman decision DRN8912397 Not upheld
Not upheldoutcome, as published by the Ombudsman
£198redress stated in the decision
Fri Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
It then tried to get that sum back from A for her. So I think Nationwide did the right thing here by starting the chargeback procedure.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8912397.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.