Barclays Bank Plc
Financial Ombudsman decision DRN8912042 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr M on behalf of T Limited complains that Barclays Bank Plc charged the wrong rate of interest on an overdraft and won’t refund the difference.Interest and rates
Mr M said that T has had poor service from Barclays relationship managers and because the managers keep changing this problem has not been resolved.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8912042.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.