HSBC Bank plc

Financial Ombudsman decision DRN8910815 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

They said it was unfair of HSBC to apply charges whilst they were experiencing financial hardshipTreatment in financial difficulty

Mr and Mrs S complain that HSBC Bank Plc has applied unfair bank charges to their joint current accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8910815.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.