Barclays Bank Plc
Financial Ombudsman decision DRN8909652 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
They’re also unhappy that Barclays recorded “late payment” entries on their credit files when they exceeded the MCA overdraft limit.Credit file reporting
Ms and Mr W complain that Barclays mis-sold the MCA by not explaining how it worked.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8909652.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.