Santander UK Plc
Financial Ombudsman decision DRN8909409 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
she is being charged Alliance & Leicester’s standard variable rate on her mortgage, which is higher than Santander’s.Interest and rates
Santander’s literature was misleading with regard to its administration of mortgage accounts after the merger with Alliance & Leicester.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8909409.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.