HSBC UK Bank Plc
Financial Ombudsman decision DRN8909157 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Tue Mar 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
remove any charges on the account caused by the mistaken paymentCharges and fees
placed a default marker on her credit reportCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8909157.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.