Nationwide Building Society

Financial Ombudsman decision DRN8908642 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

They also said the letter caused them stress as they thought a marker would be put on their credit file because of a missed payment.Credit file reporting

Mr and Mrs B complain Nationwide Building Society told them to cancel the direct debit for their mortgage and then sent them a letter to say a payment had been missed.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8908642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.