HSBC Bank plc

Financial Ombudsman decision DRN8908162 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr H has an interest only loan with HSBC Bank plc, which has reached the end of its original term.Mortgage administration

HSBC has failed to meaningfully engage with Mr H to work towards a mutually agreeable repayment arrangement, or adequately address his concerns about its handling of the matter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8908162.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.