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Topaz Finance Limited
Financial Ombudsman decision DRN8896167 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,750redress stated in the decision
Mon Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
There’s also been confusion during the course of this complaint. Mrs A and Topaz agreed to settle the matter with a payment of £250 to be made by Topaz to Mrs A. This didn’t happenComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8896167.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.