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Bank of Ireland (UK) Plc
Financial Ombudsman decision DRN8891957 Not upheld
Not upheldoutcome, as published by the Ombudsman
£164redress stated in the decision
Fri Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
wrongly rejecting their application for an accountAccount closed or refused
Post Office has apologised to Mr and Mrs R for the mistake in rejecting their application, for typing mistakes in its correspondence and for the delay responding to their complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8891957.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.