Bank of Scotland Plc

Financial Ombudsman decision DRN8888436 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed

In the Ombudsman’s words

Mr C complains about Bank of Scotland plc’s handling of a faster payment from his current account to a savings account held with another provider. He tried several times to make an immediate payment but was unable to do so. As a result, Mr C says, the payment was made by standard transfer, which took longer and caused a loss.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8888436.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.