National Westminster Bank Plc

Financial Ombudsman decision DRN8887367 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr S complains that National Westminster Bank Plc (NatWest) has treated him unfairly in relation to ... the bank’s subsequent decision to refuse him an overdraft.Irresponsible lending

Mr S complains that National Westminster Bank Plc (NatWest) has treated him unfairly in relation to charges that were applied to his accountsCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8887367.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.