Virgin Money plc
Financial Ombudsman decision DRN8881952 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr K has complained about the way Virgin Money plc handled a dispute he raised about a payment he made using his credit card.Card dispute or chargeback
But it accepted the service it had provided in responding to Mr K’s emails and calls hadn’t been of an acceptable standard.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8881952.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.