National Westminster Bank Plc

Financial Ombudsman decision DRN8880117 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Miss J complains that National Westminster Bank Plc (NatWest) didn’t treat her fairly in applying charges to her bank account.Charges and fees

Miss J says that since August 2016 things have been difficult for her personally and this has affected her financial situation. She’s said that she told NatWest on more than one occasion that she was in financial hardship.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8880117.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.