National Westminster Bank Plc

Financial Ombudsman decision DRN8877720 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Mon Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

refund all the cash withdrawals Mr T made on his charge card totalling £10,291.16Card dispute or chargeback

Mr and Mrs T have complained National Westminster Bank Plc didn’t manage their accounts properly when they knew of Mr T’s mental health issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8877720.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.