Santander UK Plc
Financial Ombudsman decision DRN8873566 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sun Feb 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
she’s permanently overdrawn and the bank charged fees to her account which caused her great financial hardshipCharges and fees
She says the bank should’ve done more to protect her because of her health issuesSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8873566.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.