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American Express Services Europe Limited
Financial Ombudsman decision DRN8867068 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Amex processed a refund request through its chargeback process.Card dispute or chargeback
Amex never told him it couldn’t do this or explained why.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8867068.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.