Barclays Bank Plc
Financial Ombudsman decision DRN8861515 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Lenders are expected to be fair in the way they treat customers who are in financial difficultyTreatment in financial difficulty
it could have communicated this to Mr H much sooner, rather than waiting until my provisional decision had been issuedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8861515.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.