Barclays Bank Plc
Financial Ombudsman decision DRN8861185 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Miss Q complains that Barclays Bank PLC put a default on her credit file that she doesn’t feel is correct.Credit file reporting
When Miss Q complained to Barclays, the bank paid her £100 compensation. But she would also like the default removed as soon as possible and she’s queried whether Barclays should pay her more compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8861185.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.