HSBC Bank plc

Financial Ombudsman decision DRN8858863 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

refused to let him withdraw cash at a branchFunds blocked or frozen

HSBC was corrupt, and it hadn’t communicated with him as it should have doneComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8858863.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.