Bank of Scotland Plc

Financial Ombudsman decision DRN8850754 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

They say that this has led to their mortgage going into arrears and other financial difficulties.Treatment in financial difficulty

Mr and Mrs W complain that Bank of Scotland plc has refused to allow them to move their mortgage to a new interest rate productInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8850754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.