Lloyds Bank PLC

Financial Ombudsman decision DRN8849209 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr C complains that Lloyds Bank PLC closed his account.Account closed or refused

I agree with the adjudicator that the bank could have been clearer when it told Mr C that he should return to the branch.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8849209.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.